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Q: Why outsource my import needs to American Int'l Business Group? A: You obtain a whole team of skilled and dedicated professionals who understand all the nuances of international trade, shipping consolidation, quality control, and import documentation. You have no overhead expenses or aggravation, there are no hidden costs, you only pay for the service when you need it, and you know what your landed costs are BEFORE they land. You concentrate on what you do best your core business .Top Q: What if I already have been doing my own importing, will I lose control of my import operations? A: NO. You still decide what and when to buy, from whom to buy, and at what prices and terms. We just take away the mechanical process while you retain the decision-making process, so your time is spent on your business, not repetitive paperwork. Top Q: Does it require training or additional cost to switch? A: NO. AmeriIBG will work with your current procedures. Consider our service as your own import department without the overhead. No learning curve or risk. You pay only for the services when they are rendered. Top Q: Do I have to endure numerous contacts and voice mail trees just to check the status of my order? A: NO. A AmeriIBG Account Manager will be assigned to remain in communication with you at all times. You deal with only one person, always! All telephone calls, faxes and E-mails are guaranteed to be answered by the next business day. Top Q: Can American Int'l Business Group eliminate the aggravation of late shipments, wrong shipments, poor quality, custom problems and the like? A: NO-ONE can totally eliminate all problems, BUT we can drastically reduce them. The difference is that you will be well aware of any problems when they happen so they can be dealt with immediately and effectively. You select the vendors that meet your standards for quality and services you require. With American Int'l Business Group monitoring all shipping requirements, dates and deliveries, you will be informed of any discrepancies that happened as they happen, NOT when they reach your door. You can have American Int'l Business Group's professionals provide on-site inspections to ensure quality control according to the quality standards established by you. When requested samples are provided for your approval prior to shipping. Top Q: Do I have to maintain a Letter of Credit or use an International Wire Transfer? A: You don't have to. We will use whatever payment terms you have already established with your vendors. In principle we do not advance payments to factories, HOWEVER, with American Int'l Business Group you have the convenience of paying by check even if your vendor requires a Letter of Credit. This service is offered as an option to customers with credit approval for an additional fee. Top Q: What is the policy regarding cancellation and warranty? A: Cancellation : ALL PRODUCTION IS MADE TO ORDER. NO cancellation is allowed. Cancellation penalty is 100% of the amount shown on the Proforma Invoice or Sales Confirmation signed by the customer. You will have counter sample to approve before you place the order so you know what to expect. Warranty : American Int'l Business Group will warrant shipment matches the quality of the approval sample and will replace defective units by ocean freight or give credit for the value of the defective goods per AmeriIBG's invoice unit price as the maximum compensation. Any claim for quality or quantity discrepancy must be sent to American Int'l Business Group in writing within 7 days after delivery and all defective units must be set aside for physical inspection or return. Return freight will be paid by American Int'l Business Group after an RGA is given. No claim shall be processed without physical samples. Since all orders are made to order per customer's specifications and/or instructions, American Int'l Business Group does not warrant the design matches the intended use. It is customer's sole responsibility to approve the sample provided by AmeriIBG to make sure it meets the requirements of the intended use. Customer may choose to send representatives to inspect the shipment at factory's location at the time of shipping and such inspection shall relieve American Int'l Business Group of the warranty above. Top Q: Have other question(s), or need more information? A: Click here: info@AmeriIBG.com
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